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Frequently Asked Questions
| Q: Where can I find a complete list of Gorman-Redlich products? |
| A: Our product page shows the full line of Gorman-Redlich offerings. |
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| Q: Where can I purchase Gorman-Redlich equipment? |
| A: You can purchase directly through us or through one of our numerous online vendors. Contact us for details. |
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| Q: How much does Gorman-Redlich equipment cost? |
| A: Current prices are available on the product pricelist. |
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| Q: Which methods of payment do you accept? |
| A: We accept payment by check, money order, PayPal and major credit cards. |
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| Q: How can I see Gorman-Redlich equipment in person? |
| A: We generally have representives at major industry trade shows and conferences. Visit our shows page to see where we will be next. |
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| Q: How can I get in touch with Gorman-Redlich Manufacturing Company? |
| A: Our contact information is on the contact page. |
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| Q: Can I hear test audio samples? |
| A: Yes. Test audio samples are available in MP3 format on the download page. |
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| Q: How do I configure my Gorman-Redlich alerting equipment? |
| A: Gorman-Redlich EAS and Weather Radio equipment is configured using GR Setup software that is available on the downloads page. Note that there are two versions of the setup software: a DOS-based software for units with firmware v9.1 and earlier and a Windows XP/Vista/7 compatible version for units with firmware v9.2 and above. |
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| Q: My CAP-DEC says "A Win32 command line email tool has stopped working." |
| A: This error may appear when the Java-based built in SMTP server is inaccessible. The most common cause of this
is a problem with the Java installation caused by an incomplete Java update. This can happen when the user initiates a Java update and, by a quirk in
the Java installer, the old Java version is removed (or corrupted) and no new version is installed.
To rectify this problem, visit this page from your unit's browser to check if Java is installed.
If it is not, follow the on-screen prompts to do so. |
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| Q: Emails from my CAP-DEC aren't being delivered. |
| A: If you do not see the above error message and emails from your CAP-DEC are not being delivered, the most likely
culprits are various anti-spam measures. The first step is to check any spam or quarantine folders associated with your email service. If you do not see your
email messages here, it is possible that the email has been rejected due to a(increasingly widespread) Sender Policy Framework (SPF) in use by your email
service. Unfortunately, there is currently no quick solution to this email delivery issue; however, we are invesitgating the issue and anticipate resolving
it in a future software release. |
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| Q: How do I configure my CAP-DEC to work with my proxy server? |
| A: The URLs for the FEMA IPAWS alert feed are hard-coded into the software and are not user-editable to add proxy server
information. As such, proxy servers may be used by making use of the http_proxy and https_proxy environment variables on the system. (NOTE
that simply changing proxy settings through the web browser settings or other locations will not suffice)
The http_proxy and/or https_proxy environment variables may be added as described here: http://support.microsoft.com/kb/310519 (These instructions are for
Windows XP but the steps are the same once you right-click on “Computer” from the start menu). See the blog post
here for more information on these environment variables. |
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| Q: There are two dark bars across my unit's display screen. What is wrong with it? |
| A: In most cases this is caused by a damaged power supply. Contact us for support. |
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| Q: I received my Gorman-Redlich EAS-1 unit. What do I do now? |
| A: Plug it in! If you purchased your Gorman-Redlich unit directly from us and filled out the programming form it will already be programmed with your station's information in it. If changes need to be made to your unit's settings, you may either download the EASSetup software or use the front panel keypad. See the EAS-1 instruction sheet and manual for more information. |
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| Q: Which EAS units are compatible with the Windows EASSetup software? |
| A: EAS-1 units with firmware version 9.2 and above are compatible with the Windows setup software. Most firmware versions prior to 9.2 are compatible with the DOS setup software. Revision C boards will likely require hardware modification. Please contact us for details. |
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| Q: I have downloaded the EASSetup software but I can't extract the files. Why not? |
| A: The setup software is in password-protected zip files intended for use by current customers only. Contact us for details. |
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